Contact the Director of Human Resources, Bonita Cox at bcox@csrox.org or email: (Celesta Shropshire) at cshropshire@csrox.org.

No Phone Calls Please

  • Director, Family-based Early Care and Education
    Reports to: Director of Operations, Early Care and Education Programs
    Primary Site: 520 Dudley Street, Roxbury, MA 02119

    Position Summary:
    Strong educator with a Bachelor’s degree (Master preferred) in Early Education and/or Special education or related field.  Department of Early Education and Care (EEC) Director II qualified. Candidate must be very knowledgeable about EEC policies, regulations and licensing requirements. At least five years experience working in childcare administration. Must have a strong commitment to children and families involved in the program and be willing to ensure that the social, emotional, cognitive, and physical needs of all children are met. Must have experience conducting screenings and assessments of children, as well as program assessments. Demonstrate ability to work with culturally and/or linquistically diverse populations. Must establish and maintain excellent working relationship with families, EEC, Department of Children and Families, Child Care Choices of Boston, service providers, and other stakeholders.

  • Responsibilities:

    The Director is responsible for the development and implementation of exceptional care and educational programs, as well as outreach and enrollment of families and children. Another key responsibility is the overall successful fiscal management of the program, including preparing sound budgets and operating within budget.

    The Family-base Early Education and Care Director (The Director) must complete all reports to the local or state licensing boards, keep business licenses current, and ensure that all staff have a criminal background check, are appropriately trained, and have the experience and education required by EEC. Develops policies and procedures consistent with EEC policies and guidelines as needed.

    The Director hires program staff and recruits family-based providers (Educators).  The Director also sets fees, establishes payment plans, and works with program assistants to ensure that parents receive monthly invoices and all parent fee payments are collected as required.

    The Director must be able to work with EEC Licensor to assist Educators with Licensing and renewal.

    Common work activities include:

    • Meeting with Educators to monitor the quality of programs and ensure that policies and procedures are consistently followed.
    • Hiring, training and supervision of all program staff (program coordinators, program assistant, and social workers).
    • Recruiting, training and providing oversight to Educators. This includes helping all Educators become CDA (Child Development Credential) certified and ensuring educators keep their licenses current with EEC and remain in compliance with state law.
    • Guiding the work of program coordinators and Educators with respect to developing schedules, lesson plans, and activities.
    • Marketing and promoting the program to recruit new families and attract new Educators.
    • Overseeing the billing and collections of parent fees.
    • Discussing and addressing Educator or staff concerns as they occur.
    • Obtaining all required licenses and certifications and keeping them current as required.
    • Managing requirements of multiple contracts: income eligible, vouchers, supportive, Homeless, and Teen parents.
    • Attend regional meetings, community meetings, trainings and forums as scheduled.

    Major Measureable Goals:

    • Supporting the cognitive and physical development, and social-emotional well-being of children in the program’s care.
    • Continuously improving the quality of program as assessed by EEC’s Quality Rating and Improvement System (QRIS).
    • Increasing the percentage of Educators who are CDA certified.

    Position Challenges:

    • Managing multiple contracts.
    • Managing a network of 40+ providers and more than 200 children.
    • Responding to numerous competing demands.

    Qualifications:

    • Bachelor’s degree, Master preferred, in Early Education or related field.
    • EEC Director II qualified.
    • At least five years experience working in childcare administration.
    • Strong leadership skills and ability to relate well with staff, Educators, families, state agencies, and others.
    • Strong written and verbal communication skills.
    • Strong financial management skills and ability to manage an operating budget.
    • Excellent computer skills.

    Desired Personality Traits:

    • Caring
    • Patient
    • Flexible
    • Problem-solver
    • Creative

    About Children’s Services of Roxbury:
    Children’s Services of Roxbury, Inc. is a community-based, non-profit organization that began in 1968 as Roxbury Children’s Services. In 1990, Roxbury Children’s Services re-organized as Children’s Services of Roxbury, Inc. (CSR) and in 2005, merged with United Homes for Children. CSR strives to provide high quality services to economically disadvantaged children, youth, families, and individuals thereby promoting and strengthening family life and individual growth.  The agency provides a wide spectrum of programs over four core areas of service:  youth and family supports, early education and care, emergency and transitional housing, and behavioral health services. With close to 6,000 children and families served annually, 280 staff, and offices located in Roxbury, Tewksbury, Worcester and Northampton, CSR is regarded as one of the largest, minority-operated human service providers in Massachusetts.

    To apply, send resume and cover letter (in Word or PDF formats) to:

    Ms. Bonita Cox
    Director of Human Resources
    Children’s Services of Roxbury
    520 Dudley Street
    Roxbury, MA  02119
    bcox@csrox.org

  • Community Support Program Worker
    Reports to:Community Support Program Coordinator
    FLSA Status: Exempt

    Program Description:
    The Community Support Programs (CSPs) provides an array of services delivered by a community-based, mobile, multidisciplinary team of paraprofessionals. These programs provide essential services to individuals with a long-standing history of a psychiatric or substance abuse disorder and to their families, or to individuals who are at varying degrees of increased medical risk, or to children/adolescents who have behavioral health issues challenging their optimal level of functioning in the home/community setting.

  • Job Responsibilities:

    • Assists clients in enhancing their daily living skills;
    • Provides service coordination and linkage; encourages and facilitates the utilization of peer support, self-help groups and natural support systems;
    • Provides outreach, care management monitoring, follow-up, and general assistance for clients in dealing with day-to-day activities or problems that may impede access to treatment or the progress of recovery.
    • Assists clients with: obtaining benefits, housing, and health care; with transportation to appointments and other activities;
    • Provides clients and their families with education/training, educational materials about mental illness, substance abuse, recovery and rehabilitation.
    • Trains and provides assistance in decision-making/problem solving, vocational guidance, skills building, and supports in both crisis and non-crisis situations;
    • Facilitates access to education and training on the effects of psychotropic medications, as well as those for physical disorders
    • Work collaboratively with state agencies and other providers
    • Facilitates and serves as an adjunct to psychotherapy services and primary care services for medical issues.
    • Ensures that clients are linked to ongoing medication-monitoring services and regular health maintenance.
    • Completes all required paperwork according to guidelines and on a timely manner
    • Other duties may be assigned.

     

    Educational/Experience Requirements:
    Must have a Bachelor’s degree in human services field from an accredited university and one (1) year of experience working with the target population, or
    Paraprofessionals capable of meeting community support needs of psychiatric issues for children, adolescents, and adults, as well as issues related to substance use and/or co-occurring disorders.

    Specialized training in child/adolescent development (for child/adolescent CSP programs), behavioral treatment, substance abuse/dual recovery issues, and family treatment/engagement/education regarding psychiatric and substance abuse recovery issues.

    Ability to reason effectively and interpret a variety of instructions, written or oral

    Strong writing and interpersonal communication skills.

    •  

  • Measureable Goals:

    • Provide culturally competent services to ensure that the there is a recognition of economic status, gender, sexual orientation, ethnicity, race, language and the unique values and goals for each youth and family.
    • Willingness and ability to seek consultation and additional services when necessary to overcome barriers impacting the delivery of care
    • Ability to manage time and set priorities of a multi-faceted job.
    • Operate well in a fast paced environment and as part of a team.
    • Computer skills using Windows based software
    • Treatment plan goals are achieved
  • Development Associate
    Reports to: Director of Development
    Primary Site: 520 Dudley Street, Roxbury, MA 02119

    Position Summary:
    The Development Associate (DA) position is a new position created by the Development Department at Children's Services of Roxbury, Inc. (CSR) in order to implement an aggressive communications strategy that will include web presence, publications, e-communications, and social media management for CSR. The DA will primarily manage the website, the Facebook page and a quarterly newsletter. The DA will also assist with direct mail campaigns, and special events.

    Bachelor’s degree required. Position requires the ability to exercise individual initiative and follow-through; ability to communicate clearly and concisely, both orally and in writing; ability to organize and prioritize work; excellent copy editing skills; excellent interpersonal skills; proven ability to meet deadlines. Requires excellent computer skills and experience with website management is required. This is a full-time (40 hours/week) position.

  • Job Description:

    The Development Associate (DA) will conceptualize, write and distribute public information pieces, including press releases, publications, website copy, legislative updates, newsletters and brochures. The DA will also be responsible for working directly with the Director of Development regarding all development activity for Children’s Services of Roxbury (CSR), including assisting with research, grants, fundraisers and all additional development projects.

  • Job Responsibilities:

    • Manage the CSR website
    • Manage social networking for CSR, primarily but not limited to Facebook, Twitter and Flicker
    • Market all CSR events through press releases, flyers, free and paid advertising, social networking and community calendars
    • Create and Coordinate the production of a quarterly newsletter for CSR. Be responsible for coordinating content, photos, etc.
    • Coordinate the production of the annual report
    • Research and Archive all media clips and photographs for the agency
    • Maintain and expand the CSR brand by developing a consistent design standard for all printed and electronic communications
    • Attend and photograph all CSR events as assigned
    • Create, Coordinate, and implement all printed materials, including but not limited to: program brochures, flyers, postcards, invitations, labels, programs, banners, letterhead, advertisements, etc.
    • Assist with the expansion of CSR’s database of donors, friends, and prospects
    • Maintain press kits for the media and prospective donors
    • Assist with direct mail and email campaigns

     

    Qualifications:

    • Bachelors degree required, Certification or Master’s Degree preferred in Communications, Journalism, Fundraising, or Marketing
    • Excellent copy writing and oral communications skills
    • Three to Five years of progressive, professional experience in communications, copy writing, fund development, special events and/or community relations
    • Demonstrated experience with web design and management
    • Strong ability to perform complex assignments using Microsoft Office Products (Microsoft Word and Excel, Power point, Publisher) and demonstrated experience with mail merges and maintaining spreadsheets and databases
    • Demonstrated experience with Adobe Creative Suite (particularly In Design, PhotoShop and Illustrator)
    • A self starter with the ability to take responsibility to work both independently and as a team member with all levels of staff and management
    • Superior administrative, organizational, and time management skills
    • Strategic thinker with attention to detail
    • Sense of humor, pleasant and professional demeanor
    • Excellent people and presentation skills and the ability to communicate persuasively with a broad range of organizations, groups and individuals
    • Belief in CSR’s mission and ability to effectively promote  our programs and services
  • Quality Assurance Assistant (QAA)
    Reports to: Director Quality Assurance
    FLSA: Non-exempt

    Position Summary:
    Working closely with the Director of Quality Assurance, the QAA conducts Client perception surveys that include questions about our clients’ perceived satisfaction with services provided by Children’s Services of Roxbury

  • Job Responsibilities:

    • Conduct Consumer surveys, analyze data, and provide accurate, constructive and honest feedback on positive and adverse information.
    • Devise and evaluate methods and procedures for collecting data (such as surveys, focus groups, or questionnaires), or arrange to obtain existing data
    • Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
    • The QAA is primarily responsible for conducting telephone surveys and or home visits (when needed) with empathy and sensitivity in a timely manner
    • Systematically collects intricate consumer data by conducting high volume telephone work or may have on-sight field visits with CSR consumers.
    • Responds to consumer complaints and grievances.
    • Interacts with all levels of staff and a diverse client population.
    • Reviewing survey questions with the client and carefully listening to the responses with the ability to probe for further information when responses raise concerns.

     

    Qualifications:

    • Ability to create surveys and conduct web-based research activities
    • Ability to convey empathy and engage survey participants.
    • Must maintain strict confidentiality. Excellent communication skills (written and oral)
    • Will perform other duties as requested by Director of Quality Assurance, such as but not limited to: data entry, assisting in record reviews, etc.

    Desired Personaility Traits:

    • Bi-lingual desirable
    • Must be very comfortable working with a culturally and linguistically diverse client base and workforce.
    • Effective listening skills.
    • Ability to prioritize and balance multiple tasks. Computer skills including MS word, Excel, power point and social media savvy.
    • Previous phone-based customer-service and/or telemarketing experience helpful.
    • Bachelors’ degree in Human Services, communication or marketing is desirable.
  • Family Visitation Case Aide
    Reports to: Family Visitation Supervisor
    Primary Site: 520 Dudley Street, Roxbury, MA 02119

    Position Summary:
    The Case Aide is responsible for ensuring that the visits between child and non-custodial parent are safe and carefully supervised; that observation reports are written during the visits and any other necessary reports/forms are completed for review prior to the shift ending. Between visits Case Aides engage in filing, typing, making brochures, reviewing cases and anything else that is program related and necessary at the time.

  • Job Responsibilities:

    • Know the rules and regulations for the visitation program
    • Review file and case with supervisor prior to visit and be aware of the does and don’ts for each case
    • Escort child from custodial to non-custodial parent for visit to occur
    • Share safety concerns with supervisor and security at any point
    • Supervise visits closely and ensure that you can see all and hear all that is being said during visits
    • Intervene during visits when necessary in the least intrusive way
    • Maintain professional conduct at all times during the shift
    • Interact with security only when it is necessary for safety/security and report to supervisor immediately and privately any need for a filing of a 51-A
    • Attend mandatory trainings and meetings
    • Keep professional boundaries about cases
    • Keep open communication with supervisor and program director
    • Work as a CSR team player and assist in supervising cases when others may be absent
    • Return calls or send out letters that are necessary for your cases
    • Arrive half hour before visits begin to review and get update on your cases
    • Teat all parties with dignity and respect

     

    Major Measureable Goals:

    • The Family Visitation Case Aide is expected to arrive on time and have great attendance.
    • Complete all paper work prior to the shift ending and have the ability to work well independently and as part of a team.

    Position Challenges:

    • Need solid computer skills
    • Will require some nights and weekends
    • Need strong communication skills ( both verbal/written)

     

    Qualifications:

    • Master’s degree in related field of study preferred.
    • Experience in issues of Domestic Violence and family work a plus.
    • Strong verbal and written skills necessary.

    Desired Personaility Traits:

    • Empathic, caring
    • Flexible, adaptive
    • Responsible and reliable
    • Upbeat and positive
    • Team player
  • Family Resource Recruiter/Trainer
    Reports to: Program Director/HomeFinding Supervisor
    Primary Site: 520 Dudley Street, Roxbury, MA 02119
    Position Summary:
    Recruit foster/adoptive parents through community outreach to meet the needs of the agency. Will participate in MAPP Training with all potential families. Will conduct home studies on new applicants in accordance with the new MAPP Training assessment process, CORI process, etc.  Attend community meetings, develop and distribute materials pertinent to foster and adoptive needs and adoptive parents.  Conference with staff in regards to availability of family resources, through weekly homefinder’s meetings, bi-monthly supervisor meetings and monthly staff meetings.
  • Job Responsibilities:

    • Conduct home visits with household members
    • Will respond to inquiries regarding foster, adoption and visiting resources
    • Do a CORI check on prospective foster families
    • Will keep narrative on each family inquiry
    • Keep an open case record with all information necessary
    • All other duties as assigned

     

    Major Measureable Goals:

    • Recruit a minimum of thirty (30) new resources in fiscal year
    • Conduct a minimum of four (4) MAPP training per fiscal year
    • Participate in a minimum of twelve (12) community events

    Position Challenges:

    • Need solid computer skills
    • Will require some nights and weekends
    • Need strong communication skills ( both verbal/written)

     

    Qualifications:

    • Reliable car required for daily use
    • BA/BS in Social Work
    • 2 years experience with foster and adoptive families
    • Certification in MAPP (Massachusetts Approach to Positive Parenting) Training curriculum preferred
    • Excellent written/oral presentation skills
    • Ability to work in a multi-cultural and linguistically community
    • English/Spanish bilingual preferred
    • Data entry and computer skills
    • ETO and i-FamilyNet 
    • Masters Degree Preferred

    Desired Personaility Traits:

    • Honest
    • Patient
    • Engaging
    • Ability to multi-task
    • Energetic
  • Clinical Director of Behavioral Health at Children’s Services of Roxbury
    Reports To: Director of Behavioral Health Services/CSA and Mental Health Clinic
    Primary Site: 520 Dudley Street, Roxbury, MA 02119
    FLSA: Exempt

    Position Summary:

    Oversees the clinical operations of the Behavioral Health Department. Supervises clinical supervisors and staff that are responsible for evaluating, treating and providing support services for clients in need of mental/behavioral health services.

    Job Responsibilities:

    Responsible for development, implementation and oversight of the following clinical services:

    • After office hours On-call Service
    • In-Home Therapy Program
    • Outpatient Behavioral Health services;
    • The coordination of and collaboration with other Department of Behavioral Health Services programs and operations as assigned by the Director

    Supervises Clinical Supervisors, Master Level Clinicians and Bachelor’s level support staff. Has responsibility for hiring, training, and performance management as required. Supervision and oversight of work includes:

    • Ensuring that mandated documents are completed and reviewed in a timely manner in accordance with established guidelines
    • Ensuring accuracy and appropriateness of psychiatric evaluations;
    • Ensuring accuracy and appropriateness of psychiatric evaluations
    • Ensuring that individual, therapy, group therapy and supportive services meet the highest standards of care
    • Ensuring that staff are working with client, the client’s family and referring providers to facilitate transfer and possible admission of client for appropriate treatment
    • Identification of appropriate treatment settings for clients
    • Ensuring that staff develops and maintains liaison with referring agencies; and informs referring source of final disposition of cases.

    Functions as a key clinical liaison with other CSR programs and services, including Quality Assurance/Utilization Review, with insurance providers and with other state and city agencies as indicated.

    In coordination with the Director of Behavioral Health Services, meets with key stakeholders to communicate the mission and objectives of the program.

    • Provides direction and clinical oversight of all mental health/behavioral services programs
    • Maintains an up-to-date listing of, and liaison with, hospitals, outpatient facilities, residential facilities, shelters, half way houses and other service providers
    • Assists in the development and adherence to the mission of the program
    • Develops appropriate policies and procedures with the Director of Behavioral Health
    • Ensures policies and procedures are followed in the program
    • Participates in key administrative quality management and clinical leadership committees
    • Assists in the development and provision of orientation and training programs for staff, trainees, and for key external stakeholders
    • Assists in the development and implementation of quality and risk management program

    Other Duties:
    Perform other duties as assigned by Director of Behavioral Health.

    Education:
    Doctoral Degree in Psychology, Social Work or must be a master’s level licensed clinician at the Independent practice level to support programs requirements

    Certificates, Licenses, Registrations Required:

    • Requires current Massachusetts Licensure related to formal education & training.
    • Must be certified or certification eligible in the Massachusetts CANS
    • Must have a valid driver’s license without restrictions and have reliable transportation

    Experience:
    Minimum of five years of supervisory experience in a clinical and community setting. Experience managing a home-based or Wraparound program is preferred.

    Knowledge and Skills:

    • Demonstrated broad theoretical knowledge and excellent clinical skills that include models of case management and psychosocial services.
    • Leadership ability to guide, direct, and mentor staff
    • Ability to work in a multicultural environment.
    • Expert interpersonal and communication skills.
    • Proficient with basic computer programs.

    Additional Requirements:

    • Must have a clear CORI
    • Must not have any disciplinary actions against license
    • Must provide three references (at least two from a comparable professional setting)
    • Must have excellent organization skills
  • Clinical Supervisor
    Department: CSR Behavioral Health Services
    Reports To:     Director of Behavioral Health Services
    FLSA: Exempt

    Position Summary: Provide consultation and guidance to line staff in addressing client management, crisis intervention, and emergencies to insure adherence to professional standards and policies. Provide Quality Assurance through chart review; facilitate peer review and related activities to insure quality of services. Oversee charting and documentation to ensure that they meet medical necessity criteria for the services. Provide Clinical Supervision for license eligible interns.

    Essential Duties and Responsibilities: include the following. Other duties may be assigned.

    Complete all required trainings, including CANS certification.

    • Ensure client confidentiality and privacy, including client records, assure that clinical records are accurate, current and meet licensing regulations.
    • Reviews all incident reports. Consider actions to be taken and implement changes to avoid similar incidents in the future
    • Inform the Director of Behavioral health in a timely manner of all relevant political, financial, and clinical and liability issues and make recommendations for any changes in procedures.
    • Ensure that staff are following the guidelines to support the implementation of the developed treatment plan to assist youth and family in achieving the goals of the plan
    • In collaboration with Director of Quality Assurance, ensure staff compliance with program mandates including charting/documentation, billing, and Q&A.
    • Under the direction of the Director of Behavioral Health Services, coordinates or provides mandated staff training, and other related staff development activities.
    • In collaboration with the Director of Behavioral Health Services, assure coordination and collaboration among all programs and services; provide support to an integrated case-management approach to client services.
    • Assist Behavioral Health Services Program Directors to develop, implement and evaluate program
    • Contribute to the development of client-sensitive policies and procedures supporting the delivery of services.
    • Attend required meetings and training as appropriate

    Educational/ Experience Requirements:

    • Must be certified in the Massachusetts CBHI CANS
    • Must have a valid driver license without restrictions and have reliable transportation
    • Must be a master’s level (or above) clinician with at least three (3) years supervisory and/or management experience. Experience managing a home-based or wraparound program is preferred.
    • Must be licensed at the Independent practice level to support programs requirements
    • Must have at least five years post graduate experience providing behavioral health services to youth and families. Experience in navigating any of the child/family serving systems and experience advocating for family members who are involved with behavioral health systems
    • Use good judgment and maintain effective boundaries when interacting with all members of the staff and community at large.
    • This position requires the individual to work with minimum supervision. It also requires the ability to interact with a variety of individuals and the ability to meet deadlines and time pressure based on the volume of work. Guidance is available when necessary and where standards may or may not exist.
    • Ability to reason effectively and interpret a variety of instructions, written or oral
    • Must have excellent writing and communication skills

    Measureable Goals:

    • Provide culturally competent services to ensure that the there is a recognition of economic status, gender, sexual orientation, ethnicity, race, language and the unique values and goals for each youth and family.
    • Willingness and ability to seek consultation and additional services when necessary to overcome barriers impacting the delivery of care
    • Treatment plan goals are achieved
  • Lead Teacher
    Reports To: Center Director

    Summary:Administration of classroom management, staff management, and program development. The lead teacher is to work in conjunction with the Educational Coordinator and Center Director to ensure high quality child care. Collaborate with other program staff to ensure smooth program operations. The lead teacher will share the responsibilities of educational goals, school activities, creation of new projects and programs, licensing requirements with the educational coordinator.

    Responsibilities:
    • Develop, implement and maintain classroom curriculum and educational activities.
    • Responsible for educational supervision, including activity center, lesson plans, daily activities, children’s competency forms, staff evaluations and scheduling parent conferences.
    • In conjunction with other classroom staff, write up appropriate progress reports of the children and report on them at monthly staff meetings.
    • Supervise and evaluate classroom staff according job description.
    • Coordinate with Educational Coordinator in training information, classroom observations, and children evaluations.
    • Provide direction and technical assistance to teaching staff, student interns and volunteers in order to foster professional development and enable staff to effectively carry out programs goals and objectives.

    Required Skills, Education and Experience:
    • Associates or Bachelor Degree in Early Childhood and/or Special Education or related fields.
    • Minimum three years experience working in child care.
    • Must have Infant, Toddler, Preschool Certification with O.C.C.S. and Director I qualified.
    • Must have a strong commitment to the children and families involved with the program and be willing to ensure that every child enrolled in the program has his/her needs met.
    • Must have knowledge in conducting needs assessments.
    • Demonstrate ability to work with culturally and/or linguistically diverse populations.

    Measurable Goals:
    • Perform other related duties to ensure stability and growth of the program.
    • Attend monthly staff and quarterly Parent/ Teacher meetings held in the evenings.
    • Professionalism required with administration, co-workers and parents at all times.
    • Staff required to participate in cooking, cleaning, and planning the needs of program.

  • Family Support and Training (Family Partner)
    Reports To: Senior Family Support and Training
    Primary Site:     Roxbury/Boston

    Summary: Family support and training is a service provided to the parent/caregiver of a youth (under the age of 21) in any setting where the youth resides, such as the home (including foster homes and therapeutic foster homes), and other community settings. Family support and training is a service that provides a structured, one-on-one, strength-based relationship between a Family Support and Training Partner and a parent caregiver. The purpose of the Family Partner is for resolving or ameliorating the youth's emotional and behavioral needs by improving the capacity of the parent/caregiver to parent the youth as to improve the youth's functioning as identified in the outpatient or In-home therapy treatment plan or Individual care plan (ICP).

    Responsibilities:
    • Engaging the parent/caregiver with learning how to network and link to community resources and services for support, this includes how to link resources and treatment providers, advocating for and accessing resources to address the youth's emotional and behavioral needs.
    • Work closely with the family and any existing/referring behavioral health providers to ensure implementation of the objectives and goals indentified in the treatment plan.
    • Participate in all care planning meetings and processes for the youth.
    • Interact with agencies such as (DMH, DCF, DYS, DPH, etc...) to support services/care planning and coordination on behalf of and with the youth and parent/caregiver.
    • Coordinate with and attend all Care Planning Team meetings, and treatment team meetings.
    • Attend weekly CSA staff meetings.
    • Report weekly to Senior Parent Partner and keep supervisor updated on all cases.
    • Complete all necessary paperwork and data entry assignments in a timely manner.

    Required Skills, Education and Experience:
    • Experience as a caregiver of a youth with special needs and preferable a youth with mental health needs. (Family caregiver refers to any biological, kinship, foster and/or adoptive family/caregiver responsible for the care of a youth).
    • Experience navigating any of the child and family –serving systems and teaching family members who are involved with the child and family serving systems.
    • Ability to appropriately use personal experience in navigating medical/mental health system.
    • Must have exceptional writing and communication skills.
    • Bachelor's degree in human services field from an accredited university and one (1) year of experience working with the target population, or
    • Associate's degree in a Human Service field from an accredited school and one (1) year of experience working with children/adolescents/transition age youth, and/or high school diploma or GED and a minimum of two (2) years experience working with children/adolescents/transition age youth.
    • Must possess a current valid driver's license and reliable transportation, must have proof of automobile insurance.
    • Provide culturally competent services to ensure that the there is a recognition of economic status, gender, sexual orientation, ethnicity, race, language and the unique values and goals for each youth and family.
    • Willingness and ability to seek consultation and additional services when necessary to overcome barriers impacting the delivery of care.

    Measurable Goals:
    • Parents/Caregivers find purpose and receive comfort from your presence.
    • ICP and treatment plan goals are achieved
    • Family Partners are integral members of Intensive Care Team
    • Provide services in the primary language of the youth and caregiver families served

  • Senior Family Partner
    Reports To: Director of Family Support and Training
    Primary Site:     Roxbury/Boston

    Summary: Family support and training is a service provided to the parent/caregiver of a youth (under the age of 21) in any setting where the youth resides, such as the home (including foster homes and therapeutic foster homes), and other community settings. Family support and training is a service that provides a structured, one-on-one, strength based relationship between a Family Support and Training Partner and a parent caregiver. The purpose of the Family Partner is for resolving or ameliorating the youth's emotional and behavioral needs by improving the capacity of the parent/caregiver to parent the youth as to improve the youth's functioning as identified in the outpatient or in-home therapy treatment plan or individual care plan (ICP).

    Responsibilities:
    • Ensure family partners are engaged with the parent/caregiver with learning how to network and link to community resources and services for support, this includes how to link resources and treatment providers, advocating for and accessing resources to address the youth's emotional and behavioral needs.
    • Ensure family partners work closely with the family and any existing/referring behavioral health providers to ensure implementation of the objectives and goals identified in the treatment plan or ICP.
    • Ensure family partners participate in all care planning meetings and processes for the youth.
    • Ensure family partners interact with agencies such as DMH, DCF, DYS, DPH, etc. support services/care planning and coordination on behalf of and with the youth and parent/caregiver.
    • Ensure family partners coordinate with and attend all Care Planning Team meetings, and treatment team meetings.
    • Provide weekly supervision to all family partners
    • Ensure supervisory notes are written and filed in a timely and orderly fashion, ready for review by the MCE during site visits.
    • Ensure all necessary paperwork and data entry by family partners is reviewed and completed according to established schedule.
    • Meet weekly with Director of Family Partners and report on all cases carried by self and family partners.
    • Provide culturally competent services to ensure that the there is a recognition of economic status, gender, sexual orientation, ethnicity, race, language and the unique values and goals for each youth and family.
    • Willingness and ability to seek consultation and additional services when necessary to overcome barriers impacting the delivery of care.
    • Have frequent contact with ICC coordinators to keep abreast of cases assigned to family partners and status of integration of ICC and Family Partners.
    • Attend weekly staff meetings led by Director of Behavioral Health Services and attend weekly staff meeting held by the Director of Family Training and support.
    • Follow through with any other tasks deemed necessary.

    Required Skills, Education and Experience:
    • Experience as a caregiver of a youth with special needs and preferably a youth with mental health needs
    (Family/caregiver refers to any biological, kinship, foster, and/or adoptive family/caregiver responsible for the care of a youth)
    • Bachelor's degree in a human services field from an accredited university and one (1) year of experience working with the target population; or
    • Associate's degree in a human service field from an accredited school and one (1) year of experience working with children/adolescents/transition age youth; or high school diploma or GED and a minimum of two (2) years of experience working with children/adolescents/transition age youth; and
    • Must have a minimum of two (2) years supervisory experience and experience working collaboratively with state agencies, consumer advocacy groups, and/or behavioral health outpatient facilities
    • Must have a valid Massachusetts driver’s license and reliable transportation

    Measurable Goals:
    • Weekly supervisory notes of Family Partners are maintained
    • Family Partners are assisting families in achieving goals set on ICP and treatment plans
    • Parent Surveys are favorable
    • Family Partners are integral members of ICC team
    • Provide services in the primary language of the youth and caregiver families served

  • Intensive Care Coordinator
    Reports To: Senior Intensive Care Coordinator

    Summary: Intensive Care Coordination (ICC) is a service that facilitates care planning and coordination of services for MassHealth youth, with serious emotional disturbances, under the age of 21, and enrolled in MassHealth Standard or CommonHealth who meet the medical necessity criteria. Care planning is driven by the needs of the youth and developed through a Wraparound planning process consistent with Systems of Care philosophy.

    Responsibilities:
    • Complete all required trainings, including CANS and CANS certification.
    • Provide intensive care coordination to youth/families. This service includes but is not limited to the following: facilitates the development of Care Plan Teams; conducts CANS and risk assessments; convenes CPT meetings; coordinates and communicates with the members of the CPT to ensure the implementation of the ICP; works directly with the youth and family to implement elements of the ICP; coordinates the delivery of available services; monitors and reviews progress toward ICP goals and updates the ICP in concert with CPT.
    • Conduct all necessary assessments in a timely manner and ensure that they are reviewed and approved as required prior to filing
    • Maintain paper and electronic records in an orderly and timely manner.
    • Participate and come prepared to weekly supervision and staff meetings
    • Ensure Medical case consultations are requested as needed
    • Work closely with Family Partners who share mutual cases
    • Follow through with on-call policies and procedures
    • Attend necessary trainings
    • Ensure that all services are provided in a professional manner, ensuring privacy and safety

    Required Skills, Education and Experience:
    • Master's level or bachelor’s level; or
    • An associate's degree or high school diploma and a minimum of five (5) years of experience working with the target population pursuant to MCE credentialing criteria
    • Must be certified in the Massachusetts CBHI CANS
    • Must have a valid driver license without restrictions and have reliable transportation
    • Experience in navigating any of the child/family-serving systems and experience advocating for family members who are involved with behavioral health systems
    • Must have excellent writing and communication skills.
    • Knowledge of referral coordination to community and private/public resources.
    • Must be available during business hours (M-F, 8am – 8pm).

    Measurable Goals:
    • Parent Surveys are positive
    • ICP goals are achieved
    • Staff, consumer ratio is maintained
    • ICC service objectives are met
    • Files are maintained

  • Lead Teacher
    Reports To: Center Director

    Summary:Administration of classroom management, staff management, and program development. The lead teacher is to work in conjunction with the Educational Coordinator and Center Director to ensure high quality child care. Collaborate with other program staff to ensure smooth program operations. The lead teacher will share the responsibilities of educational goals, school activities, creation of new projects and programs, licensing requirements with the educational coordinator.

    Responsibilities:
    • Develop, implement and maintain classroom curriculum and educational activities.
    • Responsible for educational supervision, including activity center, lesson plans, daily activities, children’s competency forms, staff evaluations and scheduling parent conferences.
    • In conjunction with other classroom staff, write up appropriate progress reports of the children and report on them at monthly staff meetings.
    • Supervise and evaluate classroom staff according job description.
    • Coordinate with Educational Coordinator in training information, classroom observations, and children evaluations.
    • Provide direction and technical assistance to teaching staff, student interns and volunteers in order to foster professional development and enable staff to effectively carry out programs goals and objectives.

    Required Skills, Education and Experience:
    • Associates or Bachelor Degree in Early Childhood and/or Special Education or related fields.
    • Minimum three years experience working in child care.
    • Must have Infant, Toddler, Preschool Certification with O.C.C.S. and Director I qualified.
    • Must have a strong commitment to the children and families involved with the program and be willing to ensure that every child enrolled in the program has his/her needs met.
    • Must have knowledge in conducting needs assessments.
    • Demonstrate ability to work with culturally and/or linguistically diverse populations.

    Measurable Goals:
    • Perform other related duties to ensure stability and growth of the program.
    • Attend monthly staff and quarterly Parent/ Teacher meetings held in the evenings.
    • Professionalism required with administration, co-workers and parents at all times.
    • Staff required to participate in cooking, cleaning, and planning the needs of program.

  • Parent Mentor
    Reports To: Program Director
    Primary Site:     Dorchester

    Summary: The Parent/Kinship Mentor Social Worker will report to the Program Director. The Parent/Kinship Mentor Social Worker is responsible to coordinate and identify parent mentor services to families who are involved with the Department of Social Services. The primary focus of Parent/Kinship Services will be crisis prevention working on a stress reduction problem solving and insuring that parents are accessing community supports.

    Responsibilities:
    • Report any cases of abuse or neglect with Supervisor
    • Ensure that all assigned parent mentor case records are up-to-date
    • Recruit potential parent mentors and provide them with in-service training
    • Provide monthly supervision with parent mentors and attend parent mentor case conferences
    • Be available to collaterals in the absence of the parent mentor
    • Respect the confidentiality of all clients, records and information
    • Write monthly progress reports to be submitted to the Department of Social Services
    • All other duties as assigned

    Required Skills, Education and Experience:
    • Reliable car required for daily use
    • BA in Human Services
    • 3-5 years experiences child welfare
    • Demonstrated familiarity with DSS polices/procedures and case practice issues such as abuse, neglect, separation/loss, domestic violence, substance abuse, etc.
    • Excellent written/oral presentation skills
    • Bi-lingual capacity preferred
    • Needs own transportation, basic data entry and computer skills

  • Teacher
    Reports To: Lead Teacher

    Summary: The teacher is responsible for assisting the lead teacher in the development, implementation and maintaining the classroom curriculum and educational activities. Teacher is responsible for direct importance. Their development physically, emotionally, socially and educationally is just as important.

    Responsibilities:
    • Plan and conduct daily activities
    • Plan curriculum and prepare materials with lead teacher to meet educational goals
    • Observe and record children’s behavior individually and in groups. Assist lead teacher in writing progress reports of the children and report on them at monthly staff meetings.
    • The teacher will share the responsibilities of educational goals, school activities, creation of new projects and programs.
    • Attend weekly staff meetings, quarterly parent meetings and assist in parent conferences.
    • Collaborate with other program staff to ensure communication and smooth program operations.
    • Encourage parent involvement
    • Enhance education skills through workshops/courses.
    • Perform other related duties to ensure stability and growth of the program.
    • Attend monthly staff and quarterly Parent/Teacher meetings held in the evening.

    Required Skills, Education and Experience:
    • At least 21 years of age and a high school diploma/GED.
    • Associates Degree preferred in Early Childhood or related field and/or CDA certificate.
    • Must have Infant, Toddler or Preschool Certification with EEC commitment to the children and families involved with the program and be willing to ensure that every child enrolled in the program has his/her needs met.
    • Must have knowledge and be able to develop and implement lesson plans on a monthly basis.
    • Demonstrate ability to work with culturally and/or linguistically diverse populations within the inner city.
    • Professionalism required with administration, co-workers, and parents at all times.